FAQs

Delivery is carried out through FEDEX to the delivery address provided by you during the order process,

On the day Axel Accessories dispatches your order, you will receive an informative email containing your shipment tracking number.

In case you are unavailable at the time of delivery, you will receive a notification stating your shipment number and the contact phone number you should use to arrange a new delivery attempt.

If delivery of the order is not completed within 10 days, the order will be returned to Axel Accessories.

You can complete your order using one of the following payment methods:

1. Online payment by credit or debit card through Revolut.
2. Payment via PayPal.

Axel Accessories has selected the most reliable and trusted partners to ensure the security of your payments through encrypted and secure connections. Online payments are processed through the secure environment of Revolut. We follow the strictest and most advanced security protocols regarding both personal data protection and transaction security, ensuring a safe and reliable online shopping experience.

Orders are delivered internationally within 5–7 business days.

Delivery times are indicative and may vary depending on the accessibility of the delivery location and the day of the week.

For more information, please refer to the Shipping & Returns section.

Provided that your order has not yet been prepared for shipment, you may request its cancellation or modification without any additional charge within 1 hour from the completion of your order.

For order cancellation or any further clarification regarding your order, you can contact us:
• by email at eshop@axelaccessories.com
• by phone at +30 2310 520050, Monday–Friday, 09:00–17:30.
Once the processing of your order has been completed or the order has been shipped, modifications are no longer possible. In this case, you may follow the procedure for product return or exchange, in accordance with the Axel Accessories Return Policy.

You may cancel your order by sending an email to eshop@axelaccessories.com or by calling us at +30 2310 532100. (local call charge) during the following hours: Monday–Friday, 09:00–17:30.Provided that your order has not yet been prepared for shipment, you may request its cancellation or modification without any additional charge within 1 hour from the completion of your order.

For more information, please refer to the Shipping & Returns section.